Store and Shipping Policy

For all questions and concerns about your order please contact me at info@tvchany.store or use the contact form

/!\ DON'T USE FOR MARKETING EMAILS

 

GENERAL

- All orders are shipped from Switzerland using Swiss Post.

- Tracking is optional, and will not be provided unless the option is chosen during checkout.

- Orders containing a pre-order item will be held until everything is ready to be shipped.

- Orders will ship a few days after store closes. Depending on the amount of orders I get it may take longer. I fulfil all orders by myself so please be patient! 

 

RESTOCKS

- Last chance/Clearance items will be discontinued and not restocked.

- Out of stock items are usually restocked in the followings store updates.

 

SHIPPING

- Switzerland/Liechtenstein: 2-3 business days 

- Europe: 1-5 weeks

- Overseas (Outside Europe) 1 to 3 months

You are fully responsible for any customs fees that may be requested upon delivery. 
Please be aware of your country's customs policies before ordering (especially for big orders)! 

 

EU countries will require to pay VAT upon package delivery. Please check your emails for contact from your postal service.

 

SHIPPING RESTRICTION

UK customers can now order from my etsy store. 
www.etsy.com/shop/TVCHANY 

I can currently ship to these countries:

Australia, Brazil, Bulgaria, Canada, China (except for Shanghai, Jiangsu, Zhejiang, Anhui, Jiangxi), Columbia, Croatia, Cuba, Czech Republic, Egypt, Germany, Great Britain (can be ordered via etsy only), Greece, Hong Kong, Hungary, India, Indonesia, Israel, Japan, South Korea, Malaysia, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Taiwan, Thailand, United Arab Emirates, United States of America, Vietnam

(updated 22th November 2023)

 

For EU Customers

Since 2021, international parcels are subject to customs taxes. Those will be requested by your local postal service (usually via email) in order to deliver your parcel. Please only order if you're able to pay them.

Unclaimed orders will be refunded, excluding shipping fee.

 

For German Customers

Germany's Packaging Act (VerpackG) came into effect on January 2019, imposing requirements on online retailers selling to buyers in Germany. The Packacing Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

TVCHANY store is registered with LUCID (Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister) and has a dual partnership with Activate by Reclay system.

Cardboard, paper, and plastic are used for packaging, so please recycle whenever possible or dispose of it appropriately. Thank you!

 

DAMAGED OR LOST ORDER

- All sales are final, I do not accept returns or exchanges. 

- If your order was lost or damaged, please send me an email with your name and order number. I can send a replacement or refund your order, excluding shipping fee.

- If you've provided an incorrect address that resulted in your package being lost or returned to me, you will have to cover the shipping fee if you're requesting a resend.

- Please contact me as soon as possible if you notice a mistake in your address.