Store and Shipping Policy

For all questions and concerns about your order please contact me at info@tvchany.store or use the contact form (not to be used for marketing).

Replies may be slower outside of shop updates periods.

GENERAL

- All orders are shipped from Switzerland using Swiss Post.

- Shipping is NOT tracked, unless the option is chosen during checkout (extra fee). Please contact me if you want to add tracking to your order after placing it.

- When entering the shipping information during checkout, please provide only the required information in each section. 

- Orders will ship a few days after store closes. Depending on the amount of orders I receive this process may take longer. I fulfil all orders by myself so please be patient!

SHIPPING

- Switzerland/Liechtenstein: 2-3 business days 

- /!\ Europe: Currently not shipping. Due to recent changes in PPWR (packaging waste) law, shipping to EU countries is currently on hold. 

- United Kingdom: 1-5 weeks. Duties to be paid on delivery.

- Overseas (Outside Europe) 2 weeks, up to 1-2 months

You are fully responsible for any customs fees that may be requested on delivery. 
Please be aware of your country's customs policies before ordering (especially for big orders)! 

United States shipping

Shipping to the US is only available using Postal Delivery Duty Paid (PDDP), which means import duties need to be paid upfront. 

What to expect:

1. Processing fees. About $12 which will be charged during checkout along with shipping.

2. Import duties (15% of goods value) which will be collected during checkout. The website host will calculate the amount automatically, therefore it may be a little inaccurate. In case your order was overcharged, I will refund the excess amount.

See this page for more info about how duties are calculated by Swiss Post.

All packages to the US get a free tracking upgrade. Shipping may take longer than usual.

For EU and UK Customers

Shipping to EU countries is currently not available. Only shipping to the UK.

International parcels are subject to customs taxes (20%). Those will be requested by your local postal service (usually via email) in order to deliver your parcel. Please order only if you're able to pay them.

Unclaimed orders will be refunded, excluding shipping fee.

Current rate is 20% (additional fee may apply)

For German Customers 

Shipping to EU countries is currently not available.

Germany's Packaging Act (VerpackG) came into effect on January 2019, imposing requirements on online retailers selling to buyers in Germany. The Packacing Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

TVCHANY store is registered with LUCID (Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister) and has a dual partnership with Activate by Reclay system.

Cardboard, paper, and plastic are used for packaging, so please recycle whenever possible or dispose of it appropriately. Thank you!

 

DAMAGED OR LOST ORDER

- All sales are final, I do not accept returns or exchanges. 

- If your order was lost or damaged, please send me an email with your name and order number. I can send a replacement or refund your order, excluding shipping fee.

- If you've provided an incorrect address that resulted in your package being lost or returned to me, you will have to cover the shipping fee if you're requesting a resend.

- Please contact me before the shipping period (see on home page) if you need to change your address.

(updated November 2026)